Refund Policy

Tina & Associates Notary Firm offers a 30-day money-back guarantee. If you are not satisfied with a booking, you may request a full refund within 30 days of the order date.

How refunds are processed

Payments on our site are processed securely by Stripe. Refunds are returned to the original payment method and typically appear on your statement within 5–10 business days, depending on your bank.

How to request a refund

1. Email Elle.ray@tinanotary.com with the email address you used at checkout and the date of your booking.
2. We will review your request and process the refund back to your original payment method within 5–10 business days.

Late or missed appointments

Appointments run 15 minutes. If you arrive more than five minutes late your appointment may be canceled and will need to be rescheduled. You can still request a refund of the booking fee within the 30-day window using the process above.

Courier requests

For courier bookings, the base fee and mileage are charged in full at the time of booking. Refund requests for courier orders follow the same 30-day process.

Contact

Tina & Associates Notary Firm · support@tina-notary.com